Saturday, March 14, 2009
So much for the Geek Squad
I'm back on my little gem of a laptop, no thanks to the Geek Squad at that B B store.
My laptop had been acting a little funny for a couple of days prior to it going completely dark on me and my thinking was that it had something to do with the AC adaptor or the battery. Even when it was plugged in it was showing that it was on battery power. Then the other day it wouldn't even turn on. We quickly learned how easily we come to take things for granted! It was so frustrating! I had a busy work week and decided I could live without it until the weekend. NOT! So, before I went to work on Thursday I stopped by Best Buy with it and stood in line for what seemed hours to have them check out the AC adaptor and battery. The guy plugged it in to three different adaptors and the little light on the front still wouldn't light up. So he told me that it had to be the motherboard that was shot. He gave me the telephone number for HP and told me to call them and get a new one. I was disappointed, but resigned to the fact that this was not going to be a quick fix.
When I got back in my car I decided to call my brother and ask him what he thought of that diagnosis. He told me to take it to his friend who works at a computer store that also services computers and maybe he could sell me a motherboard cheaper than HP would. I had about 45 minutes before I had to be at work so I ran over there with my little sick laptop.
Ricky turned it over and took out every component: memory, CD drive, and other things that I don't even know the names for! He then put everything back in, plugged it in to a new HP adaptor and pushed the button to power it up. Eureka!!! Bells and whistles.....she powered up!
He said that Best Buy had probably used generic adaptors and that he'd used the HP adaptor that was specific to my computer. Total cost: $25.00. Ricky is my "Person of the Week"!!!
The lesson I learned is that the Geek Squad is not the last word in computer diagnostics.
(UH OH! I just tried to add a picture and it won't let me. I'm hoping that is a temporary blogger problem and not a computer problem.)